Check out Langyrd, social conference directory by Simon Willison & Co.

At Performables: “We’ve got a rotation system now where everyone handles customer service requests for a full day….that’s all they do that day.”

Sounds like a good idea. Do customer service for your 20% time.

More and more, I’m designing for mobile first these days. It’s a big change in design habits, but it helps. First because mobile is where the growth and opportunity is, but second, as Bret Taylor says: “people design better with constraints”.

True, true.

Which is also why I think that HTML5 will get there. (The other reason is that the big companies (Google, Facebook, Apple) are all pushing it in unison).

Netflix treats each new feature as an hypothesis, that is then tested.

“There is a big lesson we’ve learned here, which is that the ideal execution of an idea can be twice as effective as a prototype, or maybe even more. But the ideal implementation is never ten times better than an artful prototype. Polish won’t turn a negative signal into a positive one.”

Well written: “Its general ethos that I need to get over the concept of privacy makes me want to shove a camera lens up Zuckerberg’s left nostril 24 hours a day and ask him if he’d like for his company to rethink that position.”

Related: I wish I had some better blogging tools these days, integrated with Chrome. It seems most dev efforts are going into integrating with FB and Co, which is a shame. The pendulum will swing back soon, I sense/hope. Back to the open web.