DonnaM: A new use for

DonnaM: A new use for scenarios: “We spoke with the client last week, who filled us in on what this new app would do etc. I thought I understood, but wanted to make sure. So, I wrote what I understood of the requirements in scenario form, not to communicate with the developers, but to show the client that I had understood.
They thought this was a fantastic idea – they could quickly see that I was thinking in the same way, that I understood the issues. It highlighted some things that they hadn’t thought through yet, and showed how real people may use the system. They now have more trust in me (given that this is the first project I have done for this client, this is important). And they are thinking of using the scenarios in focus groups, training etc.”

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