Digital Web Magazine – Features: User-Centered Design for Large Government Portals: “During a project for a Canadian provincial government, information architect Alex Wright (www.agwright.com) completed a facet “mapping” exercise, which established content relationships and provided a solid basis for metadata definition. Common “facets” identified at the State of Minnesota and other e-government initiatives have been:
– Audience: Children, Students, Teachers, Lawyers, Businesses, Voters, Health Care workers, Architects…
– Department: Department of Health, Department of Transportation, Department of Finance…
– Life Events: Having a Baby, Buying a Home, Getting Married, Getting Divorced, Paying Taxes…
– Forms: Tax Forms, Planning commission, Small Business…
– Topic: (Hierarchy: Topic > Sub-topic) Business, Travel, Health, Environment, Government, Education…
– Content Type: News Releases, Features, Transactional, FAQs…
– Location: (Hierarchy: State > County > City)”